Privacy Policy

Your trust is our foundation. Learn how we protect your data and ensure complete privacy compliance.

Introduction

At Stay Intelligence, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our AI-powered hospitality solutions.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

  • Name and contact information (email, phone number)
  • Company information and role
  • Hotel property details and specifications
  • Billing and payment information
  • Communication preferences

Automatically Collected Information

When you use our services, we automatically collect:

  • Device information and IP addresses
  • Usage data and analytics
  • Log data and error reports
  • Location information (with consent)

AI Training Data

We process anonymized and aggregated data to improve our AI models, ensuring:

  • No personally identifiable information is used
  • Guest data is fully anonymized
  • Compliance with all privacy regulations

How We Use Your Information

We use your information to:

  • Provide and maintain our AI services
  • Improve and personalize user experience
  • Develop new features and capabilities
  • Communicate with you about updates and services
  • Ensure security and prevent fraud
  • Comply with legal obligations

Data Protection & Security

Enterprise-Grade Security

We implement industry-leading security measures:

  • End-to-end encryption for all data transmission
  • Zero-trust architecture
  • Regular security audits and penetration testing
  • SOC 2 Type II compliance
  • ISO 27001 certification

Data Retention

We retain your data only as long as necessary:

  • Account information: Active account period + 7 years
  • Usage data: 2 years for analytics
  • AI training data: Indefinitely (anonymized)
  • Support data: 3 years after case closure

Your Rights & Choices

GDPR Rights (EU Residents)

Under GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request data deletion
  • Restrict processing
  • Data portability
  • Object to processing

CCPA Rights (California Residents)

Under CCPA, you have the right to:

  • Know what personal information is collected
  • Know whether personal information is sold or disclosed
  • Say no to the sale of personal information
  • Access your personal information
  • Equal service and price

Exercising Your Rights

To exercise any of these rights, please contact us at:

  • Email: privacy@millpondresearch.com
  • Phone: +1 (555) PRIVACY
  • Mail: Privacy Officer, Mill Pond Research, 123 Innovation Drive, Boston, MA 02110

Data Sharing & Third Parties

When We Share Data

We never sell your personal information. We only share data:

  • With your explicit consent
  • With service providers under strict confidentiality agreements
  • To comply with legal obligations
  • To protect our rights and safety
  • In connection with business transfers

Third-Party Services

We use trusted third-party services for:

  • Cloud infrastructure (AWS, Azure)
  • Analytics and monitoring
  • Customer support systems
  • Payment processing

International Data Transfers

We comply with international data transfer regulations:

  • EU-US Privacy Shield certification
  • Standard Contractual Clauses for EU transfers
  • Adequacy decisions for other jurisdictions
  • Data localization where required

Cookies & Tracking Technologies

Types of Cookies We Use

  • Essential cookies: Required for basic functionality
  • Analytics cookies: Help us understand usage patterns
  • Preference cookies: Remember your settings
  • Marketing cookies: Used only with consent

Cookie Management

You can manage cookies through:

  • Browser settings
  • Our cookie preference center
  • Third-party opt-out tools

Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will:

  • Notify you of material changes via email
  • Update the "Last Updated" date
  • Provide prominent notice on our website

Last Updated: January 1, 2025

Contact Us

If you have questions about this Privacy Policy, please contact:

  • Email: privacy@millpondresearch.com
  • Phone: +1 (555) PRIVACY
  • Address: Privacy Officer, Mill Pond Research, 123 Innovation Drive, Boston, MA 02110